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- Once you have chosen one of our products, you can add it to your virtual shopping bag by clicking on "Add to Cart". You can easily modify the content of your shopping cart by clicking on the cart icon in the top right-hand corner of the page or in the right sidebar. To order the selected products, click on "Checkout" and follow our step-by-step order process.
- You will be asked whether you wish to place your order with or without a customer account. We recommend that you order with a customer account, as you will be granted various extras and benefits:
- Follow the status of your order
- View your order history
- Fast & easy check out
- Manage an address book with your frequently used delivery addresses
- Get the latest updates on new items & promotions
- And lots more... - On the next steps, you will be asked to provide your personal details, and to select the shipping method and payment method. It is possible to use a different delivery address than the billing address and to have a parcel delivered to an address of your choice.
- The last step provides you with an overview of your order and allows you to check and amend any of the information that you have provided. The order will not be placed unless you click on "Place Order".
- Once you have successfully placed your order, you will receive an automatic order confirmation via e-mail. Please note that this e-mail only confirms receipt of your order. Once your order has been accepted and dispatched, you will receive a confirmation e-mail containing the tracking number, which allows you to track the status of your delivery online.
- Should you not receive your order within 15 working days after dispatch confirmation, please contact our Customer Service.
- Unfortunately we are unable to amend an order once it has been submitted for technical reason. This includes changing the size/colour of an item, removing an item, changing the delivery address or any payment methods.
- In case you are uncertain whether an item will suit or please you, we recommend you to order several sizes and colours and return the items that you do not wish to keep free of charge within 14 days.
- However you can cancel an order if you are within 60 minutes of placing it. Please contact our Customer Service for the cancellation of individual items or complete orders.